Doha Webster

Strategic operations and program lead driving AI adoption, talent development, and global employee experience initiatives. Delivered leadership programs and large-scale events for 1,300+ employees, improved tool utilization by up to 20%, and reduced manual processes. Trusted partner to senior leaders, translating strategy into measurable impact.

Results-driven retail specialist delivering exceptional customer experiences and driving revenue growth through consultative sales and product expertise. Increased key product sales by up to 30%, improved engagement metrics, and consistently exceeded AppleCare targets. Trusted for seamless product transitions, hands-on support, and personalized customer education.

Manage and update rewards and benefits for up to 170 members daily, boosting engagement and supporting Linqd.’s mission of fostering connections and driving conversions. Leverage AI-enabled technology to drive audience conversion, achieving a daily conversion rate of 29.41% to 41.18%.

Acted as Operations Officer for 5 Global Managing Directors, advising on talent development initiatives and best practices for recruitment, advancement, and inclusion. Managed complex calendars and coordinated meetings for global stakeholders while planning and executing global events to enhance employee engagement.

Headed a team of Service Improvement Managers to define and track KPIs, achieving an 85/100 quality score. Championed the global Diversity and Inclusion initiative, implementing efforts for 1,000 employees and boosting participation through high-impact events.

Led onboarding and continuous customer service training for a team of 100 employees, optimizing global processes. Designed and delivered training programs that improved knowledge retention and reduced ramp-up time.

Delivered premium customer service for high-net-worth clients, curating bespoke travel and lifestyle experiences. Organized corporate retreats and events while implementing cost-saving strategies and improving service delivery.