Open to opportunities

Doha Webster

@dohawebster

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Dynamic Administrative Business Lead specializing in strategic coordination.

United States

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What I'm looking for

I seek a role that values strategic thinking and fosters collaboration, with opportunities for growth and impactful project management.

I am a dynamic professional with extensive experience in planning, executing, and managing high-priority global events. My expertise lies in designing comprehensive project plans, leading cross-functional teams, and tracking KPIs to drive actionable insights. I have a proven track record of fostering strategic partnerships and enhancing audience experiences while ensuring brand alignment and optimizing operational processes to meet firm objectives.

Throughout my career, I have successfully managed complex operations for high-level executives, mentored junior analysts, and coordinated numerous global events. My role as a Strategy & Engagement Program Manager at Morgan Stanley allowed me to implement data-driven strategies that significantly increased employee engagement. I am passionate about creating inclusive environments and have led initiatives that promote diversity, equity, and inclusion across organizations.

Experience

Work history, roles, and key accomplishments

Current

Sales and Marketing Consultant

Current

Linqd.

Jan 2025 - Present (5 months)

Manage and update rewards and benefits for up to 170 members daily, boosting engagement and supporting Linqd.’s mission of fostering connections and driving conversions. Leverage AI-enabled technology to drive audience conversion, achieving a daily conversion rate of 29.41% to 41.18%.

AI Technology Conversion Rate Optimization Data Analysis

Strategy & Engagement Program Manager

Morgan Stanley

Dec 2022 - Feb 2023 (2 months)

Acted as Operations Officer for 5 Global Managing Directors, advising on talent development initiatives and best practices for recruitment, advancement, and inclusion. Managed complex calendars and coordinated meetings for global stakeholders while planning and executing global events to enhance employee engagement.

Operations Management Calendar Management Event Planning Stakeholder Engagement Talent Development

Regional Service Excellence Manager

Ten Group

May 2017 - Dec 2022 (5 years 7 months)

Headed a team of Service Improvement Managers to define and track KPIs, achieving an 85/100 quality score. Championed the global Diversity and Inclusion initiative, implementing efforts for 1,000 employees and boosting participation through high-impact events.

KPI Tracking Team Leadership Diversity And Inclusion Quality Assurance Customer Service

Learning and Development Manager

Ten Group

Jan 2015 - Apr 2017 (2 years 3 months)

Led onboarding and continuous customer service training for a team of 100 employees, optimizing global processes. Designed and delivered training programs that improved knowledge retention and reduced ramp-up time.

Training Development Process Optimization Onboarding Knowledge Management Customer Training

Lifestyle Manager

Ten Group

Jan 2011 - Jan 2015 (4 years)

Delivered premium customer service for high-net-worth clients, curating bespoke travel and lifestyle experiences. Organized corporate retreats and events while implementing cost-saving strategies and improving service delivery.

Customer Service Event Coordination Vendor Management