Doebert Cubillas

At ZAAPPAAZ LLC / WB Promotion and related brands, I handle customer inquiries from pre-sales through order completion, delivery, and post-sale support. I coordinate order details, artwork proofs, shipping updates, production timelines, and follow-ups.

I work with customers and internal teams to resolve order, artwork, shipping, and delivery issues while following company SOPs. I also prepare quotes, customer emails, status updates, and process documentation.

At Sixeleven Global Services and Solutions, I managed customer support teams handling chat, email, voice, and social media. I scheduled teams, monitored attendance, reviewed KPIs, and coordinated operational issues with other departments.

I created training manuals, workflows, and process documentation, and conducted product and skills training. I also generated Excel reports and dashboards, including pivot tables and formulas, and trained other managers on reporting and system use.