Fatma Osama
@fatmaosama
Public relations professional experienced in customer care and team leadership.
ZimbabweWhat I'm looking for
I am a public relations and customer service professional with progressive experience in PR and telecom/customer support roles, promoted through responsibilities at Foxsport, Teleperformance and Concentrix.
At Foxsport I advanced from public relations representative to public relations manager, and at Teleperformance I worked on a billing account and was promoted to subject matter expert supporting Mohandiseen–Giza.
I work well under pressure, independently or in teams, and bring strong client-facing, communication and leadership skills developed across media and contact-center environments.
Experience
Work history, roles, and key accomplishments
Supporting a telecommunications account, handling customer inquiries and technical support since December 2023 to present.
Worked on a billing account and was promoted to Subject Matter Expert at the Mohandiseen-Giza site, driving quality and supporting agents from 2022-06-23 to 2023-12-10.
Public Relations Manager
Foxsport
Jan 2018 - Jan 2021 (3 years)
Promoted from Public Relations Representative to Public Relations Manager after delivering PR activities and client communication from 2018 to 2021.
Education
Degrees, certifications, and relevant coursework
October 6 University
English
Gap year student in the Faculty of Education, English Department at October 6 University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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