I've driven customer retention and revenue growth at Ultimate Bias, DeskAlert, MixRank.com, AppFollow.io, and SmiChrisSoft. At Ultimate Bias, I launched over 10 email outreach campaigns, coached startup sales teams, and helped reduce churn by 50% through a consultative customer-success approach.
I've managed a $1.5M ARR portfolio at MixRank.com with 94% client retention, exceeded sales quotas at AppFollow.io by 115% while closing over $300K in annual revenue, and surpassed targets at DeskAlert by 20% in my first three months. I build C-level relationships, identify upsell opportunities, and guide customers from outreach through long-term support.
