Open to opportunities

Djawed Mohamed

@djawedmohamed

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Highly skilled IT professional specializing in networking and system maintenance.

Algeria

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What I'm looking for

I am looking for a role that offers opportunities for growth and innovation in IT.

I am a highly skilled and motivated IT professional with extensive experience in networking, hardware troubleshooting, and system maintenance. I hold certifications in CCNA and DevNet, showcasing my strong expertise in network automation, routing and switching, and IP addressing. My proficiency in Microsoft Office Suite, network security, and technical support has enabled me to deliver exceptional customer service while maintaining high levels of operational efficiency.

In my role as a Cyber Café Manager and IT Services Assistant, I fully managed daily operations, ensuring smooth functionality of all systems and customer satisfaction. I performed regular maintenance and troubleshooting of computer hardware and network connectivity, while also assisting clients with various digital services. My background as an IT Sales & Support Technician further honed my skills in advising customers, assembling custom PCs, and providing technical support, all of which have contributed to my adaptability and commitment to continuous learning in evolving technologies.

Experience

Work history, roles, and key accomplishments

Cyber Café Manager & IT Services Assistant

Internet Cafe

Dec 2022 - Jan 2025 (2 years 1 month)

Managed daily operations of the cyber café, ensuring system functionality and customer satisfaction. Provided technical support for hardware and network issues, assisted clients with Microsoft Office tasks, and maintained system security and user sessions.

Customer Service Microsoft Office Suite Technical Support

IT Sales & Support Technician

Inforama / Fractal

Jul 2014 - Mar 2016 (1 year 8 months)

Advised customers on computer components and assembled custom PCs. Provided on-site technical support, diagnosed hardware issues, and managed inventory and warranty claims.

Customer Support Technical Support Inventory Management Sales Diagnostics Computer Components

Education

Degrees, certifications, and relevant coursework

University of Sciences and Technology of Oran

College Degree in Electromechanics & Automatic Systems, Automation Engineering

2017 -

Designed and maintained automated control systems, ensuring efficient operation of electromechanical components in industrial settings. Diagnosed and repaired electrical circuits and mechanical systems, applying troubleshooting skills to optimize performance and prevent system failures.

Cisco Networking Academy

Cisco Certified DevNet Associate, Networking

2023 - 2024

Completed the DevNet Associate program, focusing on network automation, APIs, and software development for networking solutions. Gained hands-on experience with Python scripting, network programmability, and cloud computing technologies.

Cisco Networking Academy

Cisco Certified Network Associate (CCNA), Networking

2021 - 2023

Grade: Excellent performance marks

Completed all three levels of the CCNA program, focusing on networking fundamentals, IP addressing, routing and switching, and network security. Acquired expertise in network configuration, troubleshooting, and network management for both local area networks (LAN) and wide area networks (WAN).