djahid bakouche
@djahidbakouche
I manage customer support, CRM workflows, inventory coordination, and sales communications for North American clients.
AlgeriaWhat I'm looking for
I've supported US and Canadian customers at Credit Wellness LLC and Zugo Inc, handling structured call flows, billing and product inquiries, CRM updates, and issue escalation.
At Zugo, I confirmed orders, verified warehouse inventory, coordinated drop-ship transfers to technicians, and used weekly projections to help maintain stock levels. I also provide technical support and organize operational data in Microsoft Excel.
Earlier at Kari Design, I created digital visual assets and branding content while maintaining organized project files and timelines. I bring professional English and French, native Arabic, a computer science background, and reliable remote-work connectivity.
Experience
Work history, roles, and key accomplishments
Sales Representative
Credit Wellness LLC
Jan 2025 - Jan 2026 (1 year)
Handled customer calls using structured call flows, addressing complex product, service, and billing inquiries with US clients. Managed full CRM operations, updating eContracts, logging sales activity, and processing dispositions.
Dispatcher / Customer Service Representative
Zugo Inc
Jan 2024 - Jan 2025 (1 year)
Managed inbound customer communications in a fast-paced remote call center environment for Canadian operations. Confirmed customer orders, verified inventory levels, and coordinated inventory transfers to field technicians.
Graphic Designer
Kari Design
Jan 2023 - Jan 2024 (1 year)
Collaborated on-site with local teams to design digital visual assets and branding content according to client specifications. Maintained structured digital file systems, spreadsheets, and project timelines to ensure smooth team workflows.
Education
Degrees, certifications, and relevant coursework
University of Science and Technology Houari Boumediene
Bachelor of Science, Computer Science
2020 - 2023
Pursued computer science studies, gaining a strong foundation in programming and technical problem-solving.
Amirouche High School
High School Diploma, General Studies
2019 - 2020
Earned a Scientific Baccalaureate, demonstrating proficiency in scientific disciplines.
Tech stack
Software and tools used professionally
Availability
Location
AlgeriaAuthorized to work in
Job categories
Skills
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