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Divyanshu Pandey

@divyanshupandey

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Product Operations Leader

India

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What I'm looking for

Product Operations Leader with 7 years of success. Skilled at aligning business goals with customer-centric strategies, building roadmaps, leading
product development strategy and managing programs. Foster high-performing teams and achieve results through cross-functional collaboration and
coordination to improve customer experience at each touch point. I specialize in resolving both business and user challenges across diverse segments
of the product lifecycle management, including acquisition, conversion, activation, engagement, and retention.

Experience

Work history, roles, and key accomplishments

Lead Program Manager

Novatr.com

Oct 2022 - Jul 2024 (1 year 9 months)

Novatr is an Indian ed-tech platform which offers professional upskilling to Architects and Civil engineers in construction industry across the globe.
Led the user journey from enrollment to completion, ensuring a smooth and engaging learning experience 75% completion rate.
Spearheaded the launch of 3 new courses, scaling learner capacity by 6x (from 500 to 4,000 concurrent learners).
Defined and

Program manager

IndiGo

Oct 2020 - Sep 2022 (1 year 11 months)

Streamlined and automated pre/post-flight alcohol breath analyser test for crew members by implementing a new system which reduced
the testing time by 30%.
Developed an Escalation Management System that cut resolution turnaround time (TAT) by 50%, ensuring timely issue resolution based on
internal and regulatory findings.
Led a comprehensive communication campaign during the COVID-19 pandemic .

Operations lead

Uber

Jan 2018 - Sep 2020 (2 years 8 months)

Improved CSAT from 4 to 4.8 for Delhi NCR by streamlining and enhancing queue management, reducing waiting time, boosting productivity,
refining service etiquette, optimizing facility layout, and improving ambience.
Led the launch of a self-service driver support solution. This initiative achieved a 40% reduction in support tickets and a 4x improvement in
SLA compliance.