Divyani Dubey
@divyanidubey
Senior customer support professional specializing in remote chat and email issue resolution.
What I'm looking for
I’m a Senior Customer Support Associate with 6+ years of expertise handling Chat, Email, Inbound and Outbound Support. I focus on resolving customer queries quickly, improving customer satisfaction, and maintaining service quality while meeting productivity and quality targets.
In my roles, I handle escalations and complex customer concerns, manage order-related support, and assist with returns, refunds, and account-related issues. I also maintain customer interaction records and update databases to ensure accurate follow-through and effective internal coordination.
I’m comfortable working independently in remote environments, balancing time management with high-volume support. I’m now seeking a Work India From Home opportunity where I can bring my customer service expertise and strong communication to help customers and support teams succeed.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Associate
Flipkart
Jan 2020 - Present (6 years 5 months)
Handled customer queries via chat support with high customer satisfaction. Managed escalations and complex order, return, refund, and account issues while maintaining service quality and updating CRM interaction records.
Provided inbound customer support through chat and assisted with order, delivery, payment, and account-related concerns. Resolved complaints with timely resolutions while maintaining strong service quality in a remote environment.
Education
Degrees, certifications, and relevant coursework
Devi Ahilya Vishwavidyalaya (DAVV)
Master of Business Administration, Business Administration (HR/IT)
2017 -
Earned a Master of Business Administration with an HR/IT focus at DAVV University.
Devi Ahilya Vishwavidyalaya (DAVV)
Bachelor of Computer Applications, Computer Applications
2013 -
Earned a Bachelor of Computer Applications at DAVV University.
Availability
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Authorized to work in
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