Divyani Dubey

I’m a Senior Customer Support Associate with 6+ years of expertise handling Chat, Email, Inbound and Outbound Support. I focus on resolving customer queries quickly, improving customer satisfaction, and maintaining service quality while meeting productivity and quality targets.

In my roles, I handle escalations and complex customer concerns, manage order-related support, and assist with returns, refunds, and account-related issues. I also maintain customer interaction records and update databases to ensure accurate follow-through and effective internal coordination.

I’m comfortable working independently in remote environments, balancing time management with high-volume support. I’m now seeking a Work India From Home opportunity where I can bring my customer service expertise and strong communication to help customers and support teams succeed.