Aniketh DK

I’m a customer service professional with 4+ years of experience delivering exceptional support through Live Chat and Email for international eCommerce and logistics operations. I resolve customer inquiries across order status, shipment tracking, inventory, billing, invoices, documentation, and complaint handling—while staying focused on SLA, Quality, CSAT, FCR, and productivity targets.

In my current role as a Senior Associate – Chat and Email Customer Support, I handle customer support for international eCommerce customers and manage high daily volumes through Salesforce CRM case management. I document interactions accurately, escalate priority cases, and collaborate cross-functionally to ensure fast, correct outcomes.

I’m proud of the results I’ve consistently delivered—maintaining 98% CSAT, achieving 90% First Contact Resolution (FCR), and supporting an 8-minute Average Handle Time (AHT). I was also recognized as Best Employee of the Month for outstanding customer service and operational excellence, and I keep improving through Agile collaboration, knowledge sharing, and continuous process improvement.