Divya Khorania
@divyakhorania
Training & Development professional improving performance through data-driven coaching.
IndiaWhat I'm looking for
I’m a results-driven Training & Development professional with 3+ years of progressive experience at Teleperformance Global Limited in Jaipur, where I deliver onboarding and performance coaching for 100+ agents. I align learning initiatives with business objectives and drive measurable outcomes like reduced ramp-up time by 25% and stronger KPI performance.
I design scalable training programs, mentor employees across departments, and use feedback mechanisms, observation, and pre- and post-training evaluations to continuously optimize programs. From facilitating 50+ interactive sessions annually to improving knowledge retention by 90%+ and increasing program effectiveness by 35%, I bring strong change management, facilitation, and communication to every training effort.
Experience
Work history, roles, and key accomplishments
Training Officer
Teleperformance Global Limited
Aug 2024 - Present (1 year 10 months)
Evaluated training effectiveness using feedback and observation, delivering actionable insights that improved ongoing program performance. Partnered with senior management to align learning initiatives to organizational goals and coached employees to improve KPIs and career advancement outcomes.
Trainer
Teleperformance Global Limited
Feb 2022 - Aug 2024 (2 years 6 months)
Facilitated 50+ interactive training sessions annually, achieving 90%+ knowledge retention and skill application rates. Conducted training needs assessments with department heads, increasing program effectiveness by 35%, and improved trainee engagement by 40% while reducing probation attrition; pre- and post-training evaluations showed an average 8-point performance improvement.
Customer Service Representative
Teleperformance Global Limited
Jul 2022 - Feb 2024 (1 year 7 months)
Resolved customer inquiries with 92% first-contact resolution and consistently achieved high CSAT scores while exceeding team targets. Maintained 100% compliant interaction records in database systems and reduced complaint escalations by 20% through solution-focused issue handling.
Education
Degrees, certifications, and relevant coursework
Rajasthan University
Master of Commerce (M.Com), Economic Administration and Financial Management
2023 -
Earned an M.Com in Economic Administration and Financial Management from Rajasthan University (Jaipur) starting January 2023.
International School of Informatics and Management
Master of Business Administration (MBA), Finance and Marketing
2019 -
Earned an MBA with a focus on Finance and Marketing from the International School of Informatics and Management (Jaipur) starting January 2019.
Rajasthan University
Bachelor of Commerce (B.Com), Commerce
2017 -
Earned a B.Com in Commerce from Rajasthan University (Jaipur) starting January 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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