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Nisha Rani

@nisharani

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Senior Trainer at Teleperformance who trained more than 200 new-hire batches with an average throughput of 92%.

India

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What I'm looking for

I'm seeking a dynamic, growth-oriented position where I can apply my training and development experience and create effective programs that meet changing employer and staff needs.

At Teleperformance, I conducted training for new hires and handled more than 200 batches with an average throughput of 92%. I evaluated training content and plans to improve delivery and effectiveness.

At Concentrix Technologies, I delivered soft-skills and product training, assessed trainee knowledge gaps, and conducted refresher training. I also worked as a Customer Support Representative and Subject Mater Expert, and received trainer awards in 2017, 2018, and 2019.

Experience

Work history, roles, and key accomplishments

Sr Trainer

Teleperformance

Mar 2016 - Feb 2020 (3 years 11 months)

Conducted training for new hired trainees to enhance their skills and knowledge required for delivering their performance. Handled more than 200 new hired batches with average throughput of 92% and focused on keeping attrition below 2%.

Training Corporate Trainer Soft Skills Training Sales Training Training Material Development Excel Microsoft Word PowerPoint Operations Management

Trainer

Concentrix Technologies

Mar 2014 - Mar 2016 (2 years)

Conducted soft skills training to new hired batches to improve quality of conversation with customers. Assessed trainee needs, monitored performance of PIP candidates, and conducted TNI refresher training to minimize quality defects.

Soft Skills Training Training Performance Monitoring Quality Assurance Sales Training Cross Selling

Subject Mater Expert

Concentrix Technologies

Mar 2013 - Mar 2014 (1 year)

Resolved conflicts and negotiated agreements between parties to reach win-win solutions. Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

Conflict Resolution Negotiation Quality Assurance Audit Customer Surveys

Customer Support Representative

Concentrix Technologies

Oct 2010 - Mar 2013 (2 years 5 months)

Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Achieved high sales percentage with consultative, value-focused customer service approach.

Customer Service Problem Solving Sales Consultative Selling