Rahul Singh
@rahulsingh16
Results-driven training leader improving performance and onboarding in high-volume BPOs.
IndiaWhat I'm looking for
I am a results-driven training leader with 6+ years of experience in high-volume BPO environments, focused on employee training, performance management, and team development.
I have directed onboarding for 300+ new hires, improved readiness scores by 20%, led coaching programs that improved CSAT and AHT, developed and maintained BQ dashboards and performance datasets, and delivered weekly, monthly and quarterly business review decks to clients. I mentor trainers and voice coaches, train New Hire Training batches, and partner with Quality and Operations to close recurring performance gaps using speech analytics and targeted coaching.
I prioritize data-driven coaching, continuous improvement, and clear stakeholder communication. I hold certifications in Microsoft Excel (Advanced) and Microsoft Office 365, and was recognized as Best Voice Coach of the Month and Best Voice Coach of the Quarter in 2025.
Experience
Work history, roles, and key accomplishments
TLSpearhead coaching programs for underperformers, managing a team of Voice Coaches and developing BQ dashboards to track bottom-quartile metrics and drive improvements in CSAT and AHT.
TAConducted training assessments and delivered refresher workshops to improve onboarding effectiveness and trainee performance, ensuring learning objectives were achieved.
TIDirected onboarding programs for 300+ new hires, improving readiness scores by 20% and designing training materials and knowledge tests aligned with business KPIs.
Education
Degrees, certifications, and relevant coursework
Career Point University
Bachelor of Technology, Computer Science Engineering
Completed Bachelor of Technology in Computer Science Engineering from Career Point University in April 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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