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Divya Gaur

@divyagaur1

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I lead people operations, capability development, and technology delivery teams through data-informed transformation.

India

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What I'm looking for

I'm seeking a People Operations role where I can apply a people-first, data-informed approach to employee development, onboarding, workforce planning, engagement, and organizational transformation.

I've led Dynamics CRM healthcare programs and Salesforce Marketing Cloud delivery, combining governance, stakeholder management, workforce planning, and people leadership.

I manage and coach teams of 9–10 direct reports and have mentored 20–30 graduate hires through structured training, assessments, onboarding, and project-readiness programs. I focus on identifying capability gaps, building targeted learning paths, and helping people grow in confidence and performance.

I've supported employee engagement, recognition, conflict resolution, capacity management, and continuous improvement across technology transformation teams. I bring a people-first, data-informed approach to strengthening team effectiveness and operational visibility.

Experience

Work history, roles, and key accomplishments

Current

ERP Delivery Manager

Current

Unknown

Jun 2024 - Present (2 years 3 months)

Lead governance and delivery management for Dynamics CRM healthcare programs while managing cross-functional teams and stakeholder expectations. Provide people leadership through onboarding, mentoring, employee engagement, conflict resolution, capability development, and workforce planning.

Dynamics CRM Healthcare Governance Delivery Management Stakeholder Management People Leadership Onboarding Mentorship Employee Engagement Conflict Resolution Workforce Planning Sprint Planning Resource Allocation Performance Insights Executive Reporting Operational Governance

Graduate Training & Capability Development Program

Unknown

Designed and delivered structured training curricula for fresh graduates across Salesforce technologies. Created learning plans, assessments, mentoring frameworks, and structured onboarding support.

Salesforce Training Design Curriculum Development Learning Plans Assessments Mentorship Onboarding Capability Development Project Readiness

Scrum Lead / Delivery Manager

Unknown

Coordinated delivery across multiple Salesforce Marketing Cloud teams while supporting team effectiveness and employee development. Led Agile coaching, resource planning, issue escalation, stakeholder management, and continuous-improvement activities.

Salesforce Marketing Cloud Agile Coaching Resource Planning Issue escalation Stakeholder Management Continuous Improvement Scrum Ceremonies Team Effectiveness Employee Development

Dynamics CRM Healthcare Transformation

Unknown

Managed delivery governance, stakeholder reporting, team leadership, employee engagement, recognition, and development activities. Supported onboarding, workforce planning, conflict resolution, and people-management initiatives across project teams.