Divya Gaur

I have spent 15 years in enterprise IT, starting in ERP and moving into Salesforce administration and then delivery and team management. I hold the Salesforce Administrator, Platform App Builder and Platform Developer I certifications. I also hold Certified ScrumMaster, Google Foundations of Project Management, IBM Data Analysis with Python and Deep Learning Fundamentals, and I have an MSc in Computer Science from Delhi University.

I spent about eight years in Salesforce administration and project roles, as administrator and lead, project lead and project manager, including a staff augmentation project. I have since moved into leadership, which is where I add the most value.

Current role. Since June 2024 I have been ERP Delivery Manager on Dynamics CRM transformation programs, where I:

• Own governance and delivery management.

• Manage cross-functional teams and sprint planning.

• Handle stakeholder communication and executive reporting.

• Prepare client documentation, invoicing support and performance insights.

Before that I was a Scrum Lead and Delivery Manager across multiple Salesforce Sales Cloud teams. There I ran Scrum ceremonies, coached teams on Agile, planned resources and handled escalations.

Team leadership and mentorship. This is my strongest area. I manage 9–10 direct reports and handle:

• Coaching, career guidance and performance management.

• Succession planning.

• Workforce planning, capacity management and timesheet governance.

• Hiring, onboarding and integrating new team members.

I design personalised growth pathways, which helps retention. I also build and deliver training. I created a structured Salesforce curriculum for fresh graduates, with learning plans, assessments and mentoring frameworks, and have mentored 20–30 graduates so far. They were ready for project work when they finished.