I've led Agile delivery and Salesforce modernization at IBM for Ireland's national HSE Service Cloud platform, delivering eight consecutive quarterly production releases across three time zones. I facilitate sprint ceremonies, manage high-volume backlogs, coordinate UAT, and align C-level stakeholders with engineering teams.
Previously at TCS, I progressed from Salesforce Developer to Technical Lead and Scrum Lead, delivering CRM, healthcare, wealth management, telecom, and integration initiatives. I bring 12+ years of experience translating functional requirements into reliable enterprise delivery, reducing rework by 25% for BankKard and proactively resolving more than 40 critical software issues for HSE.
