Divine Oliseh

I’m an operations and customer service professional supporting financial operations, transaction processing, and customer relationship management within the investment services industry. I’m detail-oriented and committed to accuracy, compliance, and customer satisfaction while handling high volumes of client requests.

In my current role, I manage client enquiries across phone, email, and live chat, and work with the Operations Department to process CSCS account openings, client dematerialization requests, and inter-member share transfers. I maintain accurate operational records and client documentation within CRM systems and support the Accounts Department with client funds and financial documentation.

I also liaise with Registrars to resolve dividend payment issues and ensure timely client settlements. I prepare operational reports and maintain transaction records to support service delivery and compliance, while collaborating with Research, Operations, and Product teams to resolve client issues efficiently.

Previously, I served as a Client Relations Manager and as a Client Relations Officer & Operations Officer, handling customer bookings, enquiries, and long-term client relationships. I prepared weekly sales and operational reports using Microsoft Excel, balanced customer accounts, maintained inventory records, and contributed to process improvements that enhanced operational efficiency.