David Emezi

I’m a customer-focused operations professional with 4+ years of experience supporting high‑value financial products and clients in regulated environments. I’m known for clear communication, analytical thinking, and a strong service mindset when issues need fast, accurate resolution.

In my most recent role at Access Pensions, I supported internal and external stakeholders to ensure accurate, timely execution of high‑value financial transactions across portfolios exceeding ₦120 billion. I coordinated between Internal Control, Fund Accounting, Auditors, and Regulators to resolve documentation issues and operational queries.

Before that, as an Investment Analyst, I helped manage daily operations for a portfolio management team responsible for over ₦1 trillion in pension assets. I supported fixed deposit transactions, maintained audit-ready documentation, and worked with counterparties and internal teams to resolve discrepancies and ensure timely settlement.

I also gained hands-on operational experience as an Investment Officer at Sigma Pensions, where I reviewed transactions and documentation for compliance, supported daily market activity reporting, and helped implement electronic documentation to reduce errors. I’m now seeking a remote Customer Operations / Customer Success role in a fintech or SaaS environment where I can strengthen customer experience through process improvement and dependable execution.