Open to opportunities

Diva Ridha Fadillah

@divaridhafadillah

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Analytical Information Systems graduate skilled in HR, admin, and customer service.

Indonesia

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What I'm looking for

I seek a role in HR, admin, or business development where I can apply data-driven recruitment and CRM skills, contribute to operations, and grow in a collaborative, impact-focused team.

I am a Cum Laude Information Systems graduate with hands-on experience in HR, administration, business development, and customer service through roles at PLN Icon Plus and an internship at GoVokasi. I combine data-driven analysis with people-oriented communication to support operational efficiency and client satisfaction.

At PLN Icon Plus I managed CRM records, large-scale Excel reporting with PivotTables, and exceeded payment collection targets while handling customer communications via phone and WhatsApp. During my GoVokasi internship I performed competitor analysis, assessed 50+ participants, and compiled extensive company and university lead lists to support business development.

I am proficient with Notion, Asana, Trello, Microsoft Office (Excel), CRM systems, Canva, and Figma, and I seek opportunities where I can apply analytical skills, recruitment knowledge, and strong administrative capabilities to contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Collection & Administration

PLN Icon Plus

Feb 2025 - Sep 2025 (7 months)

Ensured data accuracy and integrity for customer and MSME registrations, managed and compiled large volumes of daily collection reports using Excel and PivotTables, and achieved over 100% of primary payment collection targets while handling invoicing and customer communications via CRM, WhatsApp, and phone.

CRM Excel Data Entry Customer Service Invoicing Reporting

GoTalent & GoTrainee Intern

Govokasi

Sep 2024 - Nov 2024 (2 months)

Conducted competitor analysis across companies and roles, assessed and provided performance feedback for 50+ GoTalent participants, identified candidate leads, and compiled lists of 150+ company leads and 50 university partners to support business development.

Competitor Analysis Lead Generation Research Presentation Data Management

UX Designer Generalist

Aplentify

Apr 2024 - Aug 2024 (4 months)

Performed SWOT competitor analysis and survey design, identified 17 key pain points and proposed 21 UX solutions with 12 development recommendations, managed and reported 200+ data entries, and coordinated volunteer communications and follow-ups.

UX Research SWOT Survey Design Data Entry Figma Canva

Treasurer

Kalimantan Institute of Technology

Jan 2022 - Jan 2023 (1 year)

Managed budget planning and financial documentation for KKN activities, achieving 25.83% cost efficiency on a 6,000,000 IDR budget while recording all transactions and overseeing receipts and supply provisions.

Budgeting Cost Optimization Documentation

Education

Degrees, certifications, and relevant coursework

Kalimantan Institute of Technology

Bachelor of Science, Information Systems

2020 - 2024

Grade: GPA 3.61 (Cum Laude)

Activities and societies: KKN Treasurer (2022–2023); internships at GoVokasi and PLN Icon Plus; volunteer UX work at Aplenify.

Graduated cum laude with a Bachelor in Information Systems, completing coursework and projects focused on information systems theory and practical data management.