Open to opportunities

DIRK ROCKHOLD

@dirkrockhold

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Dedicated professional seeking opportunities in the hospitality service industry.

United States

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What I'm looking for

I am looking for a role that offers new challenges and opportunities for advancement in the hospitality service industry.

I am a dedicated individual with a strong background in the hospitality service industry, seeking to leverage my skills and experience in a challenging new role. My journey began with a diploma in Hospitality Management, which laid the foundation for my career. Over the years, I have developed a passion for providing exceptional service and ensuring customer satisfaction.

As the Owner/Operator of MAVO LLC, I have successfully managed a non-emergency medical transportation service, demonstrating my ability to lead and operate a business effectively. Prior to this, I served as a Senior Field Technician at SONIFI/LODGENET, where I was responsible for the direct service support of guest interactive systems. My experience in the field has equipped me with the technical skills and customer service expertise necessary to excel in the hospitality sector.

Experience

Work history, roles, and key accomplishments

Owner / Operator

MAVO LLC

Aug 2018 - Present (6 years 11 months)

Owned and operated a non-emergency medical transportation service, serving the Quad City Area. Managed all aspects of the business, ensuring efficient and reliable transportation for clients.

Business Management Customer Service Logistics Transportation Client Relations Scheduling Operations Management Local Regulations entrepreneurship

Senior Field Technician

SONIFI / LODGENET

Mar 1998 - Present (27 years 4 months)

Provided direct service support for guest interactive pay and free-to-guest systems across Eastern Iowa. Supported local installations and system upgrades, including manpower and supervision.

Technical Support Installation Team Supervision Troubleshooting Customer Service

Site Surveyor / Lead Installer

SVI SYSTEMS

Jul 1990 - Present (35 years)

Provided direct installation support and service for VOD and free-to-guest systems throughout the United States. Conducted site surveys for potential installations, ensuring feasibility and planning.

Installation Free To Guest Systems Field Operations Troubleshooting Client Communication

Education

Degrees, certifications, and relevant coursework

New Jersey Dept. of Transportation

MAVO Certified, Mobility Assistance Vehicle Operation

Completed the Mobility Assistance Vehicle Operator certification program. This training focused on safely assisting individuals with mobility challenges during transportation.

LodgeNet Technical College

Diploma, Broadband Local Area Networking

Earned a Diploma in Broadband Local Area Networking. The curriculum covered essential concepts and practical skills in network infrastructure and management.

American College of Technology

Diploma, Hospitality Management

Obtained a Diploma in Hospitality Management. This program provided a comprehensive understanding of hospitality operations, customer service, and industry best practices.