Open to opportunities

Sanam Bhatta

@sanambhatta

Message

Customer service representative with expertise in client communication.

Nepal

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while contributing to a dynamic team and enhancing client satisfaction.

I am a dedicated customer service representative with experience in providing exceptional support to international clients. At Codavatar Tech Pvt. Ltd., I engaged with users of KrispCall, a VoIP-based communication platform, resolving technical issues and enhancing user satisfaction. My role involved troubleshooting connectivity and configuration problems while guiding users through product features.

Currently, I serve as a Customer Service & Client Handling Officer at MayaMatrix Technologies, where I am the primary point of contact for both international and Nepali clients. I manage project-related communications, ensuring clients are informed about timelines and deliverables. My commitment to reliable support and personalized communication has fostered long-term relationships, resulting in repeat business and referrals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MayaMatrix Technologies

Apr 2024 - Present (1 year 4 months)

As a Customer Service & Client Handling Officer, I manage project-related communication and service inquiries for both international and Nepali clients. I maintain consistent communication with foreign clients through email, Zoom, and WhatsApp, ensuring they are well-informed about project timelines and deliverables.

Customer Service Client Management Communication Client Relationship Management Software Development Lifecycle Communication Skills Problem Solving

Customer Chat Support

Codavatar Tech Pvt. Ltd.

Feb 2024 - Present (1 year 6 months)

As a Customer Support Representative, I assisted international clients of KrispCall, a VoIP-based communication platform, by engaging with customers through chat and email to address and resolve technical issues related to VoIP services. I ensured prompt and effective solutions by troubleshooting common connectivity, setup, and configuration problems, while also guiding users through product featu

Customer Support Technical Troubleshooting VoIP Chat Support Email Communication Customer Satisfaction Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

NAMI International College

Bachelor of Science (Hons), Computer Science

2022 -

At NAMI International College, I am pursuing a Bachelor of Science (Hons) in Computer Science, where I am acquiring a comprehensive understanding of core computing principles. My coursework encompasses programming, algorithms, data structures, software engineering, and database management. I am also exploring emerging technologies and their applications, including artificial intelligence, cybersec