Dionne Simmons

I am a Strategic Operations Leader with over 27 years of experience in managing compliance-driven teams across multiple states. My expertise lies in client onboarding, vendor management, and optimizing workflows to enhance operational efficiency. I have a proven track record of exceeding SLA goals and driving quality assurance initiatives that align cross-functional operations with overarching business strategies.

In my current role as Operations Support Director at McMichael Taylor Gray, I lead operations support for a multi-state default servicing law firm, overseeing compliance and quality assurance while managing workflows for over 400 referrals monthly. Additionally, as the Founder of Pink Peaches, Inc., I have honed my skills in business management and operational strategy, ensuring client engagement and satisfaction. My previous experience as Client Services Director at PSI Services LLC further solidified my capabilities in managing client success and directing call center operations.