Dinorah López

I am a Sales and Customer Service professional with experience in tourism, airport transportation, reservations management, and team leadership. Over the past several years, I have worked in fast-paced customer-focused environments, managing high-volume interactions through phone, email, live chat, and CRM systems while ensuring excellent service and operational efficiency.

I currently work as a Customer Service & Sales Supervisor in Cancun’s airport transportation industry, where I supervise customer service and reservations teams, resolve escalated concerns, improve operational procedures, analyze service metrics, and train staff to enhance communication and productivity. Previously, I worked as a Customer Service & Reservations Representative handling bookings, payments, refunds, and transportation logistics for international travelers.

Before transitioning fully into customer service operations, I worked in sales and vacation marketing, selling travel packages to customers in the United States and Canada while coaching sales teams to improve closing techniques and customer engagement.

I hold a Master’s degree in Fashion Design & Styling and a Bachelor’s degree in Fashion Design, which strengthened my creativity, attention to detail, and communication skills. I am bilingual in Spanish and English, with intermediate French proficiency. My interests include customer experience improvement, travel and tourism operations, communication strategies, team development, and creating efficient processes that enhance both customer satisfaction and business performance.