Jimena Eyssautier
@jimenaeyssautier
I resolve escalated customer cases and train service teams for Celebrity Cruises.
MexicoWhat I'm looking for
At Celebrity Cruises, I manage escalated post-cruise customer cases, review compensation and exception requests, process approved refunds, conduct reservation audits, and train new agents on policies and customer service processes.
I've built customer service, technical support, and administrative experience across Sitel, The Abraaj Group, Sykes Mexico, and Shakespeare Tea & Coffee House. I support customers in English and Spanish, handle complex service issues, coordinate executive logistics, and work effectively under pressure.
Experience
Work history, roles, and key accomplishments
Advisor
Celebrity Cruises
Nov 2021 - Present (4 years 10 months)
Started as a Customer Service & Sales Assistant, supporting travel agents with booking creation and cruise-related services. Promoted to Post-Cruise Customer Service Specialist and then Advisor, managing escalated cases, compensation requests, training, and audits.
Education
Degrees, certifications, and relevant coursework
High school
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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