Beartrice Rancier

Greet guests and serve as primary point of contact, resolving inquiries and complaints promptly while coordinating special requests and liaising with internal teams to maintain high comfort and ambiance standards.

Conducted customer identity verification and due diligence to meet KYC/AML regulatory requirements, reviewed documentation, maintained detailed records, and escalated complex cases to senior management.

Promoted from Receptionist and managed reception and guest relations aboard ultra-luxury vessels, delivering personalized VIP service, coordinating reservations and excursions, and resolving guest issues to maintain a 5-star experience.

Handled customer inquiries, complaints, and orders via phone, supported room service administration, and ensured prompt, professional communication to enhance guest satisfaction.

Managed guest inquiries, produced monthly Excel reports, assisted front desk operations and events, oversaw cash flow and supplies, and provided administrative support to senior staff.

Welcomed guests, delivered safety briefings for submarine excursions, provided informative commentary on local sites, and captured guest photos to enhance tour experiences.

Led engaging guided tours of the château, conveyed historical context, answered visitor questions, and managed groups to ensure informative and smooth tour experiences.

Completed secondary education culminating in HSC (GCE) qualifications between January 2007 and October 2014.

Completed STCW training including First Aid, Security Awareness, and Firefighting certifications.