Annesophie Louise
@annesophielouise
Accomplished hospitality professional specializing in luxury hotel management.
MauritiusWhat I'm looking for
With over 11 years of experience in the luxury hotel sector, I have honed my skills in delivering exceptional customer service and optimizing revenue in four- and five-star establishments. My journey has been marked by a commitment to creating memorable guest experiences, particularly for high-profile clients. I thrive in dynamic, high-pressure environments and am known for my strong multitasking abilities and attention to detail.
Currently, as a Sales Executive at Marideal Ltd, I drive revenue growth through strategic client acquisition and retention plans. I collaborate cross-functionally with finance, marketing, and customer service teams to ensure seamless sales operations. My previous role as Assistant Reservation Manager at Maradiva Villas & Sands Suites Resort & Spa allowed me to implement dynamic pricing strategies and optimize occupancy rates, further solidifying my expertise in revenue management.
Throughout my career, I have built and nurtured long-term client relationships, consistently exceeding performance KPIs. I am passionate about continuous professional growth and empowering my teams to achieve operational excellence, ensuring that every guest receives the highest level of service.
Experience
Work history, roles, and key accomplishments
Sales Executive
Marideal Ltd
Feb 2024 - Present (1 year 5 months)
Drove revenue growth by developing and executing strategic client acquisition and retention plans aligned with business objectives. Collaborated cross-functionally with finance, marketing, and customer service teams to ensure seamless sales operations and customer satisfaction, consistently exceeding individual and team KPIs.
Senior Reservation Sales Coordinator
Ninety Six Hotels Collection
Apr 2022 - Jul 2024 (2 years 3 months)
Supervised reservation operations across four business hotels, optimizing booking processes and ensuring high occupancy rates. Coordinated sales teams to create and implement promotional strategies, driving corporate client relationships and enhancing upselling.
Assistant Reservation Manager
Maradiva Villas & Sands Suites Resort & Spa
Jul 2024 - Present (1 year)
Managed room bookings and allocations, optimizing occupancy and preventing overbooking while implementing dynamic pricing based on market trends to maximize revenue. Led reporting efforts, utilizing reservation systems and market insights to forecast demand, personalize guest experiences, and analyze revenue performance.
Guest Service Agent
La Pirogue Hotel 4* Sun Resort
Aug 2013 - Dec 2021 (8 years 4 months)
Managed front desk operations, including guest check-ins/outs and room assignments, while resolving guest complaints and coordinating VIP/group arrivals. Performed cashiering duties, ensuring accurate billing and payment processing, and successfully upsold services, room upgrades, and packages to meet revenue targets.
Education
Degrees, certifications, and relevant coursework
Jhurry Rya School, MU
Management, Tourism and Hospitality Confederation Management
Studied Tourism and Hospitality Confederation Management at Jhurry Rya School, MU.
IATA Kadosch Training Center, MU
Management, Management
Completed Management training at IATA Kadosch Training Center, MU.
IATA Kadosch Training Center, MU
Foundation, Foundation
Undertook Foundation studies at IATA Kadosch Training Center, MU.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
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