Open to opportunities

Dinesh wt

@dineshwt

Message

I am a Support Engineer with 3 years' experience in IT support, troubleshooting, and infrastructure configuration.

India

Message

What I'm looking for

I seek a challenging IT support role focused on infrastructure, troubleshooting, incident management, and process improvement within a collaborative, growth-oriented team.

I am a Support Engineer with over 3 years of experience providing IT support and infrastructure configuration. I currently work at HSBC Bangalore under the payroll of SHRO Systems, Pune since March 2022, delivering remote troubleshooting, incident management and SLA-driven service using ServiceNow, GSD and Jira.

I have hands-on experience installing and configuring peripherals, drivers, antivirus, MS Outlook (PST mapping), IP and BIOS setup, upgrades, Office M365, Lotus Notes, ODBC, OBS, Cisco AnyConnect VPN, Citrix, VMware, VDI/VDA and monitoring performance metrics on agent servers. I focus on process improvement, reliable incident resolution and designing remote connectivity for multi-location clients.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

SHRO Systems

Mar 2022 - Present (3 years 6 months)

Provide L1/L2 support for HSBC end-users, resolving incidents via ServiceNow and ensuring SLA compliance. Configure endpoints, VPN (Cisco AnyConnect), Office 365/Lotus Notes, Citrix and VMware VDI/VDA and perform hardware/software troubleshooting and upgrades.