Amruta Nagarkar
@amrutanagarkar
Support Engineer at Advantive troubleshooting Microsoft 365, VPN, and infrastructure issues across user support and specialized software.
IndiaWhat I'm looking for
At Advantive, I currently work as a Support Engineer. My skills include troubleshooting Microsoft 365, VPN connectivity, and infrastructure issues.
At Allstate Solutions Pvt Ltd, I worked as a Senior Analyst Infrastructure Management. Before that, I worked as Service Tech Desk 1 Level 1 at Compucom CSI Systems India Pvt Ltd.
My support experience includes ServiceNow and Salesforce for incident, request, and problem management. I also troubleshoot and manage licensing for GAGEpack, SQCpack, and WinSPC.
I studied Electronics engineering and completed a Master of Engineering in ETC, VLSI & Embedded Systems. I’m looking for a professional, learning-oriented environment with exposure to new technologies and opportunities for career progression and personal development.
Experience
Work history, roles, and key accomplishments
Support Engineer
Advantive
Nov 2023 - Present (2 years 11 months)
Currently providing technical support and troubleshooting for software products.
Senior Analyst Infrastructure Management
Allstate Solutions Pvt Ltd
May 2023 - Nov 2023 (6 months)
Managed infrastructure operations, ensuring system availability and performance.
Service Tech Desk 1 Level 1
Compucom CSI Systems India Pvt Ltd
Oct 2021 - Apr 2023 (1 year 6 months)
Provided level 1 technical support, handling service desk tickets and resolving user issues.
Trainee Technician
Epitome Components Pvt Ltd
May 2018 - May 2019 (1 year)
Worked as a trainee technician, gaining hands-on experience in component handling and technical support.
Education
Degrees, certifications, and relevant coursework
Mindscript Tech, Pune
Software Testing (Manual & Automation Testing), Software Testing
Completed Software Testing (Manual & Automation Testing) training in November 2019.
Just Engineering Pvt Ltd, Pune
Automation Comprehensive, Automation
Completed Automation Comprehensive training in August 2016.
Sinhgad College of Engineering, Pune
Master of Engineering (M.E.), ETC, VLSI & Embedded Systems
Grade: First Class - 7.70 CGPA
Master of Engineering in ETC, VLSI & Embedded Systems with First Class and 7.70 CGPA.
Pravara Rural Engineering College, Loni
Bachelor of Engineering (B.E.), Electronics
Grade: First Class - 64%
Bachelor of Engineering in Electronics with First Class and 64%.
PVP College of Science, Loni
Year 12 (HSC), Science
Grade: Distinction - 76.17%
Completed Year 12 (HSC) with Distinction and 76.17%.
Pravara Public School, Pravaranagar
Year 10 (SSC), General
Grade: First Class - 72.80%
Completed Year 10 (SSC) with First Class and 72.80%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Interested in hiring Amruta?
You can contact Amruta and 90k+ other talented remote workers on Himalayas.
Message AmrutaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
