Dinali Nittianandan

Managed client licensing accounts and escalations, maintained credentialing files, and coordinated with state departments to complete filings and renewals, improving timeliness of renewals and client satisfaction.

Mentored and trained team members, developed onboarding and licensing certification processes, and authored process documents with instructional designers to improve licensing throughput and reduce costs.

Recruited and instructed new hires on state health licensing material, improving pass rates and stabilizing attrition through coaching and ongoing support.

Designed and delivered training programs for Census customer service representatives, administered assessments and call monitoring, and provided remedial training to improve respondent assistance and agent performance.

Developed curricula and delivered Bill Pay training for Bank of America teams, monitored KPIs (AHT, AWC, adherence), and provided coaching and onboarding that contributed to improved agent performance and early graduations.

Handled customer billing and payment inquiries, de-escalated upset customers, and documented interactions to resolve issues and support business development.

Managed and trained cabin crew, enforced safety and regulatory compliance, maintained flight documentation, and improved crew performance through on-the-job training and oversight.

Researched and presented news for radio and television, compiled information from multiple sources, and co-hosted a radio show while maintaining high reliability and attendance.

Completed multiple professional certifications including Human Resources Consultant, Office Manager, Etiquette Consultant, Executive Assistant, Motivational Speaker, Management Certification, and Management Consultant in 2022.

Awarded an Associate Degree in Spoken English in 07/1988.

Completed computer-related coursework and certification.

Completed secondary education and obtained a High School Diploma.

Completed a diploma program in early learning methods.

Completed computer training and certification programs.

Completed multiple online courses in project management, instructional design, spreadsheets, COVID-19 contact tracing, coaching, and leadership through Coursera in 2020.