At HCL Technologies Sri Lanka, I lead a team of three Quality Assurance professionals, monitoring quality and process adherence. I prepare regular quality reports and use KPI data to support performance monitoring.
I conduct calibration sessions with processing teams, provide feedback, and identify gaps for improvement. I also support the creation and updating of process guidelines to strengthen quality and consistency.
At RR Donnelley Outsource Pvt Ltd, I worked across operations as a Senior Process Associate, SME, Trainer, and Quality Analyst. I supported stakeholders and team performance, handled process queries and escalations, and led a team of eight.
