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Irina Vujovic

@irinavujovic

Data Analytics & Management Specialist at A1 Cloud Agent, supporting customers with cloud service inquiries and issue resolution.

Serbia

Message

At A1 Cloud Agent, I provide customer support through inbound calls, assist with cloud service inquiries, and resolve customer issues.

At cargo – partner, I worked with databases, analyzing user needs and data patterns while maintaining data security and availability. I also performed regular backups and restorations.

Earlier, I managed projects at Photography Development Center, supporting planning, budgets, and implementation. My experience also includes logistics, customer portfolios, and office coordination.

Experience

Work history, roles, and key accomplishments

Current

Cloud Agent

Current

Feb 2026 - Present (8 months)

Provided customer support via inbound calls, assisted with cloud service inquiries, resolved customer issues and ensured a positive customer experience.

Customer Support Cloud Services Problem Solving Communication Skills

Air and Sea Freight Rate and Data Specialist

cargo-partner

Sep 2021 - Jun 2025 (3 years 9 months)

Ensure data security and availability by creating, testing, merging, and maintaining databases; analyze user needs and data patterns; and perform regular backups and restorations to prevent data loss.

Data Management Database Maintenance Data Analysis Backup and Restore

SSC Sea Logistics Specialist

Kuehne + Nagel

Jan 2021 - Sep 2021 (8 months)

Manage a dedicated customer portfolio by ensuring precise data entry and financial operations; oversee export documentation and logistics coordination; utilize CIEL software efficiently; consistently achieve KPI targets and ensure timely communication with counterparts.

Data Entry Finance Operations Export Documentation Logistics Coordination CIEL KPI Management Communication Skills

Field Service Coordinator

NCR Voyix

Jan 2020 - Jan 2021 (1 year)

Effectively communicate with Service Coordinators and engineers to plan, prioritize, and monitor work orders, ensuring timely service delivery. Proactively identify and escalate issues that may delay resolution, while accurately documenting problem data using desktop tools.

Communication Skills Work Order Management Problem Escalation Documentation Desktop Tools

Promotion and Office Manager

PRA Agency

May 2015 - Jul 2015 (2 months)

Experience working on projects at EU Member State embassies, with a focus on promoting the EU and coordinating office operations. Responsible for efficient communication management, meeting organization, report preparation, and handling administrative tasks, including database updates and procurement of office supplies.

Project Coordination Communication Management Meeting Organization Report Preparation Administrative Support Database Updates Procurement

Project Manager

Photography Development Center

Oct 2012 - May 2015 (2 years 7 months)

Experience in project planning and scope definition, monitoring progress, setting deadlines, and addressing challenges during implementation. Involved in project budget management, business correspondence, and providing support to the lead project organizer throughout all phases of execution.

Project Planning Project Scope Definition Progress Monitoring Deadline Management Budget Management Business correspondence