Jesmina Remandanaj
@jesminaremandanaj
I support high-volume e-commerce fulfillment, inventory accuracy, returns, and customer operations.
BelgiumWhat I'm looking for
At Pandora in Ghent, I support daily e-commerce warehouse operations, coordinating picking, packing, shipping, returns, product inspections, and inventory controls during high-volume periods.
Previously, I delivered customer care for luxury e-commerce brands at Transcom, achieving 90%+ customer satisfaction while meeting SLA targets and coaching junior agents. I bring experience with Salesforce, CRM systems, Excel reporting, KPI monitoring, and customer-focused operations.
Experience
Work history, roles, and key accomplishments
Support daily e-commerce warehouse operations during peak and high-volume periods. Coordinate order picking, packing, and shipping to ensure on-time dispatch.
Delivered high-volume e-commerce customer support for luxury brands, consistently achieving 90%+ customer satisfaction while meeting strict SLA targets. Acted as team support, training and coaching junior agents.
Customer Support & Sales Representative
One Albania
Feb 2022 - Aug 2022 (6 months)
Provided in-store customer support and sales assistance. Managed billing, payments, and account updates accurately.
Financial Assistant
PE-VLA-KU shpk
Oct 2021 - Jan 2022 (3 months)
Assisted with financial reporting and daily operational controls. Maintained accurate spreadsheets and transaction records.
Customer Care Representative
Albacall
Mar 2020 - Feb 2021 (11 months)
Consistently achieved 90%+ customer satisfaction while meeting strict SLA targets. Maintained customer data accuracy and confidentiality in CRM systems.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Bachelor's Degree, Economics
2019 - 2022
Bachelor's degree in Economics from the University of Tirana, completed in 2022.
Ate Pjeter Meshkalla High School
High School Diploma, General Studies
2016 - 2019
High school diploma from Ate Pjeter Meshkalla High School, completed in 2019.
Young Entrepreneurs Albania
Certificate, Marketing and Leadership
2018 - 2018
Certificate in Marketing and Leadership from Young Entrepreneurs Albania, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
BelgiumAuthorized to work in
Salary expectations
Job categories
Skills
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