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Diksha Aage

@dikshaaage

Message

Experienced Customer Service Associate dedicated to excellent service delivery.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced Customer Service Associate with a strong background in handling customer queries and ensuring a seamless customer experience. My role at Techmatrics Solutions has allowed me to manage over 100 customer inquiries daily, where I successfully resolved complaints and provided timely solutions. I take pride in my ability to improve customer satisfaction, having reduced issue resolution time by 20% and maintaining a 95% service accuracy rate.

Prior to my current position, I worked as an Administrative Coordinator at ER. Ravindra Vijayrao Satpute & Co., where I managed administrative operations for a 20-member team. My efforts in generating reports and organizing events significantly improved team collaboration and workflow efficiency. I am dedicated to delivering excellent service and maintaining high customer satisfaction in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Techmatrics Solutions

Nov 2021 - Present (4 years 10 months)

As a Customer Service Associate, I handled over 100 customer inquiries daily, resolving complaints and providing timely solutions. I improved customer satisfaction by reducing issue resolution time by 20% and maintained a 95% service accuracy rate. Additionally, I assisted in training new hires and collaborated with internal teams to address customer concerns efficiently.

Teamwork Customer Service CRM Tools Problem Solving Multitasking Conflict Resolution Training Service Accuracy Communication Skills

Administrative Coordinator

ER. Ravindra Vijayrao Satpute & Co.

Mar 2017 - Jun 2021 (4 years 3 months)

In my role as an Administrative Coordinator, I managed and optimized operations for a 20-member team. I generated over 100 reports and spreadsheets, organized events, and streamlined record-keeping processes, which enhanced workflow efficiency and improved team collaboration.

Administration Workflow Optimization Team Management Documentation Collaboration Time Management Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Business Administration, Business Administration

Bachelor of Business Administration (BBA) program focusing on business management principles, including finance, marketing, and organizational behavior.