Open to opportunities

Shankar Arumulla

@shankararumulla

Message

Administrative support and customer support professional focused on efficient operations and service.

India

Message

What I'm looking for

I’m looking for roles in customer support, admin, and coordination where I can ensure smooth day-to-day operations, respond quickly to clients, maintain accurate records, and continuously improve workflow efficiency.

I’m an organized, customer-focused professional with 2+ years of Administrative Support experience and 8 months in Customer Support. I handle client interactions confidently, manage day-to-day office operations, and keep workflows running smoothly with strong communication and problem-solving.

In my roles, I’ve improved customer response time by 58%, reduced documentation errors through better data management, and earned recognition for excellent customer handling. I’m ready to join as an administrative and coordination-oriented professional—bringing accuracy, multitasking, and dependable follow-through to every interaction.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

SBHL

Managed daily office operations including scheduling, documentation, coordination, and internal/external communications. Maintained high-accuracy records and reduced documentation errors through improved data management.

Administrative Support Office Management Scheduling coordination Data Entry Documentation Control Word PowerPoint Communication

Customer Support Executive

Flamingo

Handled inbound and outbound customer calls plus email/chat support, resolving queries and providing accurate service information to drive customer satisfaction. Improved customer response time by 58% and escalated complex issues to senior teams with timely follow-up.

Customer Service Call Handling Email Chat Support Customer Escalation Customer Satisfaction Communication Problem Solving