Open to opportunities

Dike Vivian

@dikevivian

Customer Service Representative who delivers resolved complaints, efficient operations, and lasting client relationships.

Nigeria

Message

What I'm looking for

I’m looking for a customer service role where I can resolve issues quickly, support customers across multiple channels, and help improve workflows—while collaborating with a team focused on service quality and measurable targets.

I’m a customer-focused and reliable Customer Service Representative with 3+ years of experience supporting customers, resolving complaints, and improving service delivery in a fast-paced environment. I handle high volumes of inquiries while maintaining customer satisfaction across phone, chat, and in-person interactions.

In my role managing customer service and operations, I improved workflow efficiency by 20–30%, reduced escalations by 15–25%, and enhanced data retrieval efficiency by 15% through accurate records. I also trained team members to strengthen service quality, earning repeat customers and positive feedback.

Experience

Work history, roles, and key accomplishments

Customer Service / Operations Manager

Hightronic Limited

Mar 2021 - Mar 2025 (4 years)

Managed daily operations and customer interactions, improving workflow efficiency by 20–30% and maintaining accurate records. Handled 20–30 customer inquiries daily, resolved complaints to reduce escalations by 15–25%, and trained team members to improve service delivery.