Open to opportunities

Digant Jobanputra

@digantjobanputra

Remote-first business development and customer success leader driving global SaaS revenue expansion through async, timezone-aware execution.

India

Message

What I'm looking for

I’m looking for a remote-first role owning enterprise account growth and retention, leveraging async workflows to expand scope and renewals globally, and leading distributed teams that value documentation, trust, and measurable revenue impact.

I’m a remote-first Customer Success & Business Development leader with 9+ years driving revenue growth across global SaaS teams. I specialize in managing distributed enterprise clients through async communication, documentation, and self-directed execution—scaling accounts profitably while building trust.

In customer success and expansion, I’ve delivered standout outcomes remotely: I scaled a client from $1,000/month to $20,000/month (20x) over 18+ months through continuous scope optimization, service enhancement, and strategic upselling. I also managed an Edtech MVP scope expansion from $3,000 to a full-stack development platform at $15,000—5x revenue growth with 100% client satisfaction and a multi-year partnership.

Operationally, I own the end-to-end remote customer lifecycle—from async onboarding and delivery coordination to satisfaction tracking, renewal planning, and expansion opportunity identification. I lead cross-timezone teams and customer engagements using Slack, Zoom, Asana, Jira, and recorded/organized documentation so clients and teams move forward without in-person dependencies.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Development

Current

Latitude Technolabs Pvt. Ltd.

Nov 2022 - Present (3 years 6 months)

Led remote-first customer portfolio growth, managing 8+ enterprise accounts across US, Europe, and APAC. Drove 20x revenue expansion from $1,000/month to $20,000/month over 18+ months and executed scope expansion from a $3,000 MVP to a $15,000 full-stack platform, achieving 5x revenue growth and a 3-year partnership.

Customer Success Management Enterprise Account Management Consultative Selling Distributed Team Leadership NPS Retention Planning Asana Jira Delivery Coordination

Business Development Manager

Latitude Technolabs Pvt. Ltd.

Oct 2020 - Nov 2022 (2 years 1 month)

Managed 8+ key accounts through renewal and expansion in a fully remote, async environment. Improved client satisfaction and drove revenue growth using remote upselling, email proposals, and Zoom demos to expand scope without in-person meetings.

Remote Customer Success Account Management Renewal Planning Upselling Consultative Selling Stakeholder Management

Business Consultant

Spec India

Dec 2018 - May 2020 (1 year 5 months)

Managed B2B client relationships across 8+ international accounts (US and Europe), ensuring delivery success and stakeholder alignment across time zones. Closed international deals through consultative selling and grew global client relationships through strategic outreach and remote collaboration.

B2B Account Management Consultative Selling Time Zone Collaboration Remote Project Coordination Relationship Building Outreach

Business Development Executive

iCreative Technologies

Apr 2016 - Nov 2018 (2 years 7 months)

Supported end-to-end client engagement, including requirement gathering, solution design, delivery coordination, and post-sale support. Built repeat business through customer-centric delivery and developed foundational client success and account management practices.

Requirements Gathering Solution Design Delivery Coordination Post Sales Account Management Relationship Management Business Development Project Coordination