Looking for a job

Diego Perez

@diegoperez1

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Bilingual virtual recruiter and remote operations specialist focused on efficient hiring and team performance.

Zimbabwe

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What I'm looking for

I seek roles where I can lead remote hiring and operations, improve candidate experience, and collaborate with stakeholders to scale teams.

I am a proactive, detail-oriented virtual recruiter and remote operations specialist with over three years of experience in recruitment, remote team coordination, and operational management.

I manage end-to-end recruitment processes, source and screen candidates, and maintain candidate pipelines using tools like Workday, Zendesk, Excel, and CRM platforms to track metrics and improve workflows.

As an operational manager, I led a team of 12 remote agents, improved onboarding efficiency by 15%, achieved a 95% customer satisfaction rate, and reduced escalation rates by 20% through process improvements and stakeholder collaboration.

I am bilingual in English and Spanish, committed to candidate experience optimization, confidentiality, and strong stakeholder management, and I enjoy supporting business development and strategic planning for growth-oriented teams.

Experience

Work history, roles, and key accomplishments

Current

Virtual Recruiter

Current

Avanti Solutions

Apr 2025 - Present (9 months)

Managed end-to-end recruitment for remote and on-site roles, sourcing, screening, and interviewing candidates while maintaining pipelines and tracking metrics to improve hiring workflows.

Sourcing Interviewing CRM Excel

Operational Manager

Alorica

Jan 2024 - Apr 2025 (1 year 3 months)

Led a team of 12 remote agents, drove a 95% customer satisfaction rate, organized onboarding that improved efficiency 15%, and reduced escalations by 20% through KPI-driven operations.

Team Leadership Remote Operations Onboarding KPI Tracking Excel Customer Satisfaction Escalation Management Recruitment support

Education

Degrees, certifications, and relevant coursework

Universidad Ibero León

Business Administration

Activities and societies: Consulting support for startups in the university technology park; assisted in business development and strategic planning.

Studied Business Administration and provided consulting support to startups in the university’s technology park business incubator, assisting in business development and strategic planning for new ventures.