Open to opportunities

Alejandro Calderon

@alejandrocalderon

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Bilingual HR Generalist specializing in full-cycle recruiting, employee relations, and compliant HR operations.

Mexico

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What I'm looking for

I’m looking for an HR role where I can own full-cycle recruiting and HR operations, strengthen employee relations, and help drive retention through compliant, process-driven improvements across international teams.

I’m an HR Generalist and talent acquisition/operations specialist focused on full-cycle talent management—sourcing, screening, hiring, and onboarding. I implement recruitment strategies that build high-quality pipelines and I’m the primary point of contact for employee relations, grievance handling, and conflict resolution.

I also bring strong operations and compliance capability across multiple labor frameworks, ensuring policies and workflows align with labor regulations. Across client-facing and HR roles, I optimize processes, improve workforce reporting, and train end-users on digital HR tools to streamline performance in both remote and on-site environments.

Experience

Work history, roles, and key accomplishments

Current

HR Generalist

Current

WeXpand / Hope The Mission

Mar 2026 - Present (4 months)

Manage end-to-end HR operations including recruitment, candidate selection, and hiring. Handle employee relations issues and support compliance with labor regulations and internal policies.

Full Cycle Recruiting Talent Acquisition Candidate Screening Hiring coordination HR Operations Internal Policies Employee Relations Conflict Resolution Retention Strategy Employee Engagement

Customer Service Specialist

Push Operations

Mar 2025 - Dec 2025 (9 months)

Provided client support for Payroll and Human Capital Management (HCM) software for customers in the US and Canada. Resolved payroll issues, ensured alignment with international labor laws and tax regulations, and trained end-users on digital HR tools.

Payroll Support Human Capital Management Issue Resolution client support Troubleshooting

Sourcing Specialist

XO LATAM

Jan 2024 - Dec 2024 (11 months)

Built talent pipelines for critical roles using sourcing strategies and conducted initial screenings and behavioral interviews. Maintained and optimized an ATS to support efficient candidate management.

Talent Sourcing Pipeline Building LinkedIn Sourcing Social media sourcing Screening Behavioral Interviewing Candidate Management

Operations Supervisor

XO LATAM

Jan 2023 - Dec 2023 (11 months)

Supervised customer service teams to achieve KPI and service level agreement targets. Administered performance improvement processes and helped implement new operational workflows and company-wide policies.

Workflow Management Customer Service Supervision KPIs Policy Implementation Team Leadership

Customer Service Representative

XO LATAM

Jan 2022 - Dec 2022 (11 months)

Provided bilingual customer support to resolve operational requirements with a focus on quality and efficiency. Managed incident reporting and documentation using internal CRM systems.

Bilingual Customer Support Operational Support CRM Reporting Customer Service