Carolina Esteves

Run discovery workshops with client stakeholders to define goals, pain points and scope for customer onboarding and credit origination journeys. Write user stories, acceptance criteria and functional specs for a squad of 8 engineers, and lead requirements for the fraud check step.

Product Owner for the migration to a new ERP system, mapping and redesigning Finance and Logistics processes. Owned the Jira backlog for a Scrum team, prioritising by business value and technical effort, and wrote functional documentation in Confluence.

Managed a portfolio of 5 software and Big Data projects, turning client business problems into scoped technical solutions. Led a team of 12 consultants, generated €750K+ in revenue in 2023, and improved project margin from 22% to 31%.

Gathered client requirements and proposed technical solutions in pre-sales and delivery. Managed teams of up to 8 engineers across full project lifecycles and introduced account management practices that increased client retention and renewals.

Built reports combining data from several departments to support management decisions. Documented and standardised internal procedures, improving workflow efficiency by 25%.

Completed an MSc in Project Management at EAE Business School in Madrid in 2024.

Earned a BSc in Economics from Universidad Rey Juan Carlos in Madrid from 2016 to 2020.

Completed the Agile Scrum Methodology certification on Udemy.

Completed the Process Management and Improvement certification on Udemy.

Completed the Working with OKRs certification on Udemy.

Member of the Project Management Institute (PMI).