Open to opportunities

Diego Alcala

@diegoalcala

Bilingual healthcare virtual assistant specializing in medical scheduling, medication coordination, and patient-centered workflows.

Colombia

Message

What I'm looking for

I seek remote roles in healthcare administration where I can apply bilingual scheduling, EMR expertise, and HIPAA-aligned patient coordination to improve workflows and patient outcomes.

I am a bilingual (English C1 / Spanish native) healthcare virtual assistant with three years of remote experience supporting a U.S. multi-specialty medical group. I manage end-to-end appointment scheduling, clinical case routing, medication refill coordination, and patient intake using AthenaHealth EMR while adhering to HIPAA protocols.

My clinical background as a nutritionist strengthens my understanding of healthcare workflows and patient-centered communication. I contribute to process improvements, draft professional clinical communications, and reliably collaborate with provider teams to ensure timely, accurate care coordination across multi-specialty practices.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Healthcare Virtual Assistant

Current

Concentrix

Nov 2022 - Present (3 years 4 months)

Provided 3 years of remote bilingual medical scheduling, clinical case routing, and medication refill coordination for Summit Health (NY/CT) using AthenaHealth EMR, improving case resolution through process documentation and cross-team collaboration.

Medical Scheduling Clinical Case Routing HIPAA compliance Patient Intake Google Workspace

Clinical Nutritionist & Patient Coordinator

Prevaler S.A.

Oct 2014 - Jun 2019 (4 years 8 months)

Managed clinical appointment scheduling, patient records, and multidisciplinary care coordination for a multi-physician practice, maintaining compliance with healthcare data protocols and improving communication between physicians and patients.

Patient Scheduling Clinical Documentation Care Coordination Medical Records Insurance Verification HIPAA compliance Multidisciplinary Communication Microsoft Office EMR

Education

Degrees, certifications, and relevant coursework

Universidad de Los Andes (Mérida)

Bachelor's Degree, Nutrition and Dietetics

Completed a Bachelor's degree in Nutrition and Dietetics with coursework and clinical training relevant to patient care and clinical workflows.

Politécnico de Suramérica

Diploma, Medical Representation

Completed a Diploma in Professional Medical Representation focused on medical sales, communication, and healthcare industry practices.

Universidad de Los Andes / Hospital Universitario

Postgraduate (Non-degree), Nutritional Biochemistry

Postgraduate coursework in Nutritional Biochemistry undertaken in collaboration with the university and hospital to deepen clinical nutrition expertise.