Open to opportunities

Dianna Kabwiza

@diannakabwiza

Hardworking customer service professional delivering friendly support, accurate transactions, and calm problem-solving in fast-paced environments.

Zimbabwe

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What I'm looking for

I’m looking for a customer-focused role where I can deliver friendly, accurate service, resolve issues calmly, and support smooth day-to-day operations, with opportunities to keep learning and grow professionally in a team.

I’m a hardworking, reliable and confident customer service professional with a strong background in team-based environments. I thrive in fast-paced settings and consistently maintain a high standard of work while staying professional and approachable.

In my current role as a CUSTOMER ASSITANT at PEMPAMSIE, I deliver friendly and personalised customer service, help customers select holistic and wellness products, and process cash and card payments accurately using a point-of-sale system. I also restock shelves, organise visual displays, monitor stock levels, and help with packaging and preparing customer orders.

Previously, as a FRONT OF HOUSE RECEPTIONIST at MARLIN APARTMENTS, I supported guest arrivals, check-ins and departures using the opera system, while resolving enquiries efficiently. I managed reservations and occupancy procedures, guided team members, and used feedback to improve the guest experience.

Earlier at TESCO, I handled customer enquiries at the customer service desk and via inbound and outbound calls, processing refunds, exchanges and MoneyGram transactions. I maintained compliance with store policies including the Think 25 policy, supported multiple departments, and ensured strong hygiene, food safety and health and safety standards in customer-facing roles like SALES ASSISTANT at DOMINOS.

Experience

Work history, roles, and key accomplishments

Current

Customer Assistant

Current

Pempmamsie

Jun 2023 - Present (3 years 1 month)

Provided friendly, personalised customer service to support selection of holistic and wellness products. Processed cash and card payments, restocked shelves, organised displays, and maintained a clean, welcoming environment while assisting with packaging customer orders.

Customer Service Cash Handling stock replenishment Visual Merchandising Packaging Communication

Front of House Receptionist

Marlin Apartments

Jan 2022 - Nov 2022 (10 months)

Delivered professional guest service by managing arrivals, check-ins, and departures while maintaining a welcoming front-of-house environment. Assisted with reservations and occupancy procedures, supported the team with guidance, and improved guest experience through feedback and service enhancements.

Guest Service Reception Duties Team Support Problem Solving

Customer Service Desk Assistant

Tesco

Mar 2015 - Dec 2020 (5 years 9 months)

Provided customer service across the shop floor, desk, and inbound/outbound calls by resolving enquiries and complaints professionally. Processed refunds, exchanges, and MoneyGram transactions, managed kiosk services, and maintained compliance with store policies including Think 25.

Customer Service Refunds MoneyGram Complaint Handling Think 25 Compliance Active Listening Stock Checks Policy Compliance

Sales Assistant

Dominos

Mar 2014 - Feb 2015 (11 months)

Processed customer orders in person and over the phone, accurately handling payments and addressing queries to maintain customer satisfaction. Prepared food orders with correct packaging, supported new staff training, and maintained hygiene, food safety, and health and safety standards.

Order Taking Payment Processing Food Order Preparation Packaging Accuracy Customer Complaint Resolution Staff Training Sales Targets Food Safety Health and Safety

Level 2 Care Assistant

Revitalise

Jan 2014 - Mar 2014 (2 months)

Provided care support as a Level 2 Care Assistant and contributed to safe, person-centred day-to-day assistance. Supported smooth operations through professional, reliable service and attention to individual needs.

Care Support Professional communication Reliability Problem Solving Attention To Detail Record Awareness (Care Context)

Teaching Assistant

Heavers Farm School

Jan 2012 - Jun 2012 (5 months)

Supported teaching activities in a school environment and assisted with day-to-day classroom support. Helped maintain a positive, structured learning experience through reliable, professional assistance.

In Classroom Support Communication Teamwork Student Engagement Organisation Reliability Supportive Conduct