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Jessica Dodoo

@jessicadodoo

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Organized logistics and administrative professional skilled in operations, communication, and research support.

Ghana

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What I'm looking for

I am seeking an administrative or executive support role where I can apply logistics, calendar and event management, research support, and strong communication to help leaders meet strategic goals.

I am a highly organized, results-driven administrative and logistics professional with experience supporting academic labs and business operations. I combine strong documentation practices with calendar and event coordination to ensure smooth day-to-day operations.

My background includes National Service as a teaching assistant and roles in laboratory support where I managed data, drafted SOPs, and coordinated procurement to keep projects on schedule. I completed an MPhil in Seed Science and Technology and have practical experience in research data collection and analysis.

I have customer service and virtual assistant training, delivering high satisfaction through clear communication across phone, chat, and social media channels. I apply Microsoft Office and Google Workspace skills daily to create presentations, maintain records, and manage schedules.

I seek to bring logistical rigor, administrative excellence, and collaborative problem-solving to an Executive Assistant or operations support role, helping leaders achieve strategic objectives while improving processes and documentation.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Mar 2025 - May 2025 (2 months)

Provided high-quality customer support via phone, live chat, and social media, and contributed to team role-play exercises that improved service delivery and achieved a 95% customer satisfaction rate.

Customer Service Live Chat Support Social Media Support Conflict Resolution Team Collaboration CRM Tools Microsoft Office Google Workspace

Laboratory Assistant

West African Centre for Crop Improvement

Oct 2022 - Jan 2023 (3 months)

Recorded and maintained experimental data, collaborated on literature review and analysis to achieve a 90% project completion rate, drafted lab SOPs and managed reagent procurement.

Data Management Laboratory Safety SOP Development Procurement literature review Data Analysis Microsoft Office Research Collaboration

National Service Personnel

University of Ghana

Oct 2021 - Sep 2022 (11 months)

Supported laboratory operations and event organization, mentored four undergraduates on research projects resulting in 80% completion, and improved documentation through meeting minutes and coordination.

Meeting Minutes Event Coordination Mentoring Data Collection Data Analysis Microsoft Office Time Management

Secretary

Fast Track Diesel Eng. Ventures

Aug 2019 - Oct 2019 (2 months)

Managed payments, receipts, and financial records to ensure accuracy, handled customer inquiries and generated manufacturer quotations to support procurement and sales processes.

Administrative Support Customer Service Microsoft Office Communication