Open to opportunities

Diana Wairimu

@dianawairimu1

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Experienced executive assistant and operations professional optimizing workflows and supporting leadership.

Kenya

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What I'm looking for

I'm seeking an administrative or operations role supporting leadership where I can optimize workflows, manage calendars and CRM, and contribute to a mission-driven, collaborative team with opportunities for growth and meaningful social impact.

I am an executive assistant and operations professional with proven experience managing high-level operations, optimizing workflows, and supporting leadership teams. I have built and run an online retail operations business, migrated inventory systems to Salesforce, and maintained meticulous customer and tenant records to drive measurable results.

I bring strong skills in Google Workspace, Salesforce CRM, calendar management, inventory control, and reporting, and I prioritize confidentiality, attention to detail, and positive customer outcomes. I am passionate about volunteering and social impact and seek roles where I can improve processes and support mission-driven leadership.

Experience

Work history, roles, and key accomplishments

Founder and Operations Manager

Vanis Paradise

Jun 2024 - Jul 2025 (1 year 1 month)

Built and managed an online thrift kid's shoe business, achieving KES 14,000 monthly sales in the first month and maintaining a 95% positive customer feedback rate while serving multiple counties.

Google Sheets Inventory Management Social Media Marketing CRM order fulfillment Customer Service

Warehouse and Operations Manager

Khafaga Trading Limited

Jan 2023 - Sep 2024 (1 year 8 months)

Migrated inventory tracking to Google Sheets and a Salesforce-integrated database, improving operational efficiency by 50% and entered 300+ inventory records to enable real-time stock visibility.

Salesforce Google Sheets Inventory Management Data Entry Operations Management Reporting Process Improvement

Assistant Property Manager

Gelin Property Management

Sep 2022 - Dec 2022 (3 months)

Increased occupancy by 20% and converted 30+ vacant units into rentals by leveraging Salesforce CRM for lead tracking and follow-up, while maintaining 100% compliant tenant records.

Salesforce Tenant Relations Google Docs Event Coordination Compliance

Customer Service Representative

Watervale Investments

Mar 2021 - Dec 2021 (9 months)

Digitized 400+ client profiles and conducted 20+ daily feedback calls, reducing repeat issues by 15% through escalations and weekly performance reporting.

Customer Service Data Entry CRM Reporting Quality Assurance