At KCB, I manage high-volume customer transactions, reconcile physical cash with system records, and maintain accurate operational records while following established procedures.
As a Bank Officer in Customer Service, I handled customer enquiries, service requests, and transaction disputes, while monitoring service turnaround times and supporting SLA adherence.
As a Bank Officer in Credit Analyst, I reviewed loan applications and credit documents, tracked repayments and arrears, and prepared credit and portfolio performance reports.
Earlier, as an MSME Direct Sales Representative at KCB, I assessed customer needs and cash flows, maintained prospect information, and coordinated client onboarding. Iām pursuing an MSc in Financial Engineering and have training in data analytics, data science, business analysis, and machine learning.
