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Luz Salazar de Pozo

@luzsalazardepozo

Detail-oriented professional with experience in customer service, coordination, and administrative support. Trained as a Virtual Assistant, with funct

Bolivia

Message

What I'm looking for

I am seeking a remote role in customer support, virtual assistance, or administrative support. I value a stable work environment, clear communication, and opportunities to grow. I am based in Bolivia, have intermediate English skills, and am interested in long-term positions with fair compensation in USD.

I am a detail-oriented professional with experience in customer service, operational coordination, and information management. At SERVIVET, I supported customer inquiries and daily operations, contributing to the care of approximately 20 patients per day while coordinating activities and following up on requests.

My experience managing household operations has strengthened my organizational skills, time management, problem-solving abilities, and capacity to prioritize tasks in dynamic environments. I also have experience preparing and delivering educational sessions, including approximately 18 months of virtual teaching using Zoom.

Additionally, I completed Virtual Assistant training at Bolinvest and have functional knowledge of Microsoft Word, Excel, and PowerPoint, along with experience using digital tools for communication and organization.

I am eager to contribute to a remote team in customer support, virtual assistance, or administrative support, bringing reliability, adaptability, clear communication, and a strong commitment to quality work.

Experience

Work history, roles, and key accomplishments

Current

Maestra Voluntaria

Current

La Iglesia de Jesucristo de los Santos de los Últimos Días

Jan 2023 - Present (3 years 9 months)

Impartí y preparé clases para niños de 3 a 5 años, desarrollando habilidades de planificación, organización y comunicación.

Planificación Organization Comunicación Manejo De Grupo Empatía

Current

Trabajadora Independiente

Current

Gestión del Hogar y Coordinación Operativa

Jan 2008 - Present (18 years 9 months)

Gestioné múltiples actividades y prioridades mediante planificación y seguimiento constante, coordinando agendas y administrando recursos.

Organization Gestión Del Tiempo Coordinación De Agenda Y Horarios Presupuestos Resolução De Problemas Comunicación

Asistente Veterinaria / Atención al Cliente y Soporte Operativo

SERVIVET

Jan 2018 - Dec 2019 (1 year 11 months)

Contribuí a la atención de aproximadamente 20 pacientes diarios, gestionando consultas y coordinando actividades para un servicio eficiente.

Atención al Cliente Coordination Seguimiento De Requerimientos Comunicación Empatía

Impulsadora y Degustadora de Alimentos / Atención al Cliente

Unilever

Jan 2007 - Dec 2008 (1 year 11 months)

Atendí consultas de consumidores, coordiné la presentación de productos y resolví dudas de manera rápida y empática.

Atención al Cliente Comunicación Persuasion Organization Orientación Al Servicio

Mesera / Atención y Servicio al Cliente

Lujos

Jan 2004 - Dec 2005 (1 year 11 months)

Gestioné pedidos y solicitudes de 5 a 15 mesas por jornada, coordinando desde la recepción hasta la entrega y resolviendo imprevistos bajo presión.

Atención al Cliente Coordination Resolução De Problemas Comunicación Trabajo Bajo Presión

Education

Degrees, certifications, and relevant coursework

Universidad Mayor de San Simón

Diplomado en Educación Superior Basado en Competencias, Educacion

2017 - 2017

Activities and societies: Participated in academic training focused on competency-based teaching, educational planning, instructional strategies, learning assessment, and the design of learning activities to support student development in higher education.

Completed a postgraduate diploma in Competency-Based Higher Education, developing knowledge of teaching methodologies, curriculum planning, and learning assessment to support effective, student-centered education and competency development.

Bolinvest

Curso de Asistencia Virtual, Virtual Assistance

2014 - 2014

Completed a virtual assistance course covering telephone support, virtual assistance, internet usage, database handling, information management, and requirement handling.

Universidad Mayor de San Simón

Médico Veterinario Zootecnista, Veterinary Medicine

2002 - 2007

Activities and societies: Participated in rabies vaccination brigades and deworming campaigns in provinces.

Earned a degree in Veterinary Medicine and Zootechnics, participating in rabies vaccination brigades and deworming campaigns in provinces, strengthening communication, teamwork, and responsible care skills.