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alejandro salazar

@alejandrosalazar1

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Bilingual customer support and administrative professional delivering remote U.S. client solutions.

Bolivia

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What I'm looking for

I’m looking for remote roles in customer support, virtual assistance, appointment setting, or interpretation/translation, where I can support U.S. clients, manage high-volume communications, and use bilingual skills to resolve issues and keep operations running smoothly.

I’m a bilingual (English C2 / Spanish native) business professional with 2+ years of remote experience supporting U.S. clients across customer service, recruitment, and administrative operations. I handle high-volume inbound/outbound communication, resolve complex client issues, and coordinate cross-functional workflows in fully remote environments.

In customer support, I manage 50+ daily inbound contacts (calls, emails, and chat), use de-escalation and product knowledge to resolve complaints on first contact, and document every interaction in CRM tools. Alongside this, my administrative background includes scheduling and document management for a municipal office, and financial record/invoice processing and data entry to support accounting and reporting—so I’m ready to contribute wherever accuracy, responsiveness, and dependable follow-through matter.

Experience

Work history, roles, and key accomplishments

Bilingual Recruiter

Red Cap Business Solutions

Jun 2025 - Nov 2025 (5 months)

Sourced, screened, and qualified candidates for U.S.-based staffing roles through cold calling, email, and text outreach. Conducted bilingual (English/Spanish) interviews, coordinated scheduling across U.S. time zones, and maintained accurate applicant tracking data.

Cold Calling Candidate Screening Bilingual Interviewing Scheduling coordination CRM Data Management HR Communications English Spanish Translation

Customer Service Representative

Callnovo

Jun 2024 - Feb 2025 (8 months)

Handled 50+ daily inbound customer contacts (calls, email, and chat) for a U.S. e-commerce client, resolving order issues, returns, and technical inquiries in English. Used de-escalation techniques to resolve complaints on first contact, processed transactions, tracked shipments, and documented interactions in CRM.

Inbound Customer Support Live Chat Support Email Support De escalation Order Management Returns Processing Shipment Tracking Technical Inquiry Resolution

Administrative Assistant

Subalcaldía Sur La Paz

Sep 2022 - Dec 2022 (3 months)

Supported administrative operations for a municipal government office, managing document handling, scheduling, and inter-department coordination. Drafted official correspondence and organized physical and digital records for public service departments.

Administrative Support Document Management Scheduling Record keeping Drafting Official Correspondence Microsoft Office Outlook

Administrative Assistant

STRUO S.R.L

May 2021 - Apr 2022 (11 months)

Maintained financial records and processed invoices, supporting the accounting team with data entry and reporting. Coordinated logistics and procurement activities with vendors and tracked inventory levels, while assisting with scheduling and meeting preparation.

Invoice Processing Financial Records Management Data Entry Reporting Procurement Coordination Logistics Coordination Scheduling