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Diana Odebiyi

@dianaodebiyi

Customer service representative at Anthem who explained health plan benefits and promoted wellness programs through outbound calls.

Nigeria
Message

At Anthem, I conducted outbound calls to members, providers, and prospective clients, sharing information about health insurance plans, wellness programs, and available benefits. I also explained coverage options, provider networks, co-pays, and pharmacy benefits.

At Moore Orchard, I researched potential clients and delivered sales presentations about product freshness, organic farming practices, pricing, and seasonal availability. I addressed questions about pricing, storage, shelf life, and logistics.

At Spring World Fabrics, I promoted fabrics to retail and wholesale customers and built relationships with designers, tailors, boutiques, and event planners. I also handled customer complaints about fabric quality, measurements, and delivery.

Experience

Work history, roles, and key accomplishments

MO

Cold Caller

Moore Orchard

Nov 2022 - May 2024 (1 year 6 months)

Researched and identified potential clients through business directories, online databases, and local market listings to expand the customer base. Delivered structured and persuasive sales presentations highlighting product freshness, organic farming practices, competitive pricing, and seasonal availability.

Education

Degrees, certifications, and relevant coursework

Trent University logoTU

Trent University

Postgraduate Diploma, Human Resource Management, Marketing and Entrepreneurship

Completed a Postgraduate Diploma in Human Resource Management, Marketing and Entrepreneurship at Trent University in 2025.

University of Uyo logoUU

University of Uyo

Bachelor of Arts, English

Earned a Bachelor of Arts in English from the University of Uyo in 2012.

Tech stack

Software and tools used professionally

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