Open to opportunities

Diana Nyakundi

@diananyakundi1

Message

Medical administrative assistant delivering HIPAA-compliant virtual patient support and scheduling.

Zimbabwe

Message

What I'm looking for

I’m looking to support clinics remotely by handling scheduling, insurance verification, and EMR updates—staying calm on high-volume calls, improving patient satisfaction, and ensuring HIPAA compliance through accurate, empathetic communication.

I support healthcare professionals in busy clinical settings with patient communication, insurance verification, and appointment scheduling. With over three years of experience, I stay composed under pressure, handle high volumes of calls, and ensure patients feel heard and supported throughout their treatment journey.

I streamline front-office operations remotely by eliminating schedule gaps and managing complex workflows with accuracy and empathy. I maintain HIPAA compliance, keep records up to date in EMR/EHR systems, and use Dentrix to reduce administrative errors—earning results like 25% fewer missed appointments and a 95%+ patient satisfaction rate.

Experience

Work history, roles, and key accomplishments

Medical Virtual Support

Hope Dental Clinic

Mar 2022 - Dec 2025 (3 years 9 months)

Scheduled, rescheduled, and confirmed patient appointments while reducing no-shows through proactive reminders. Verified insurance coverage and prior authorizations, maintained patient records in EMR/EHR systems, and used Dentrix to manage digital charts and treatment plans while maintaining HIPAA compliance.

Appointment Scheduling Calendar Management Patient Communication Insurance Verification Prior Authorizations No Show Reduction HIPAA compliance Treatment Planning Charted

Kryptonite Outsourcing Internship

Kryptonite Outsourcing

Feb 2021 - Jan 2022 (11 months)

Provided patient support via phone, email, and patient portals by answering questions, managing waitlists, scheduling appointments, and handling cancellations. Verified insurance information, updated EHR systems, supported patients emotionally, and assisted the billing team with paperwork and follow-ups for claims preparation.