Open to opportunities

Edeh Rachael

@edehrachael

HIPAA-certified Medical Virtual Assistant with 3+ years supporting U.S. healthcare providers, improving accuracy, workflow, and patient communication.

Zimbabwe

Message

What I'm looking for

I’m seeking a dynamic healthcare team where I can deliver compliant administrative and patient support—EMR documentation, scheduling, and prior authorizations—while maintaining my 99% accuracy and HIPAA/Medicare standards.

I’m a detail-oriented, HIPAA-Certified Medical Virtual Assistant with 3+ years of experience supporting US-based healthcare providers. I keep daily operations running smoothly by managing patient records, performing EHR/EMR data entry, preparing charts and documentation, and communicating clearly with patients, providers, and insurance teams.

I maintain a 99% accuracy rate while ensuring HIPAA, Medicare, and internal quality compliance, including record security and confidentiality. In prior authorization work, I processed requests daily to achieve a 95%+ first-pass approval rate and successfully managed denied cases, overturning 60–70%.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

MedPharm Consult

Jul 2025 - Jan 2026 (6 months)

Provided remote administrative support for US healthcare providers by updating patient records in EMR with high accuracy while maintaining HIPAA compliance. Handled appointment scheduling and patient follow-ups, coordinated communication across patients, providers, and insurers, and supported prior authorization processing to help speed treatment approvals.

HIPAA compliance Appointment Scheduling Healthcare Communication Prior Authorizations Insurance Verification Confidentiality

Remote Clinical Support Specialist

Teshe Hospital

Jun 2023 - Dec 2024 (1 year 6 months)

Supported care teams by organizing patient information and preparing documentation ahead of consultations while tracking patient tasks to reduce clinical and administrative delays. Managed 100+ patient records daily with 99% accuracy and coordinated clinical/administrative workflows with strict confidentiality.

Task Management Confidentiality HIPAA compliance Remote Clinical Support

Prior Authorization Specialist

Faith Alive Clinic

Apr 2022 - May 2023 (1 year 1 month)

Processed prior authorization requests by verifying patient insurance eligibility and submitting required documentation accurately and on time. Followed up with insurers and handled denied requests/appeals, achieving a 95%+ first-pass approval rate and overturning 60–70% of cases through thorough compliance.

Prior Authorizations Medical Documentation Appeals Healthcare Administration