Open to opportunities

#18 Nicol Mateo

@18nicolmateo

Message

Responsible cybersecurity student with strong virtual customer service and administrative experience.

Zimbabwe

Message

What I'm looking for

I am seeking remote or hybrid roles where I can apply administrative and customer service skills, grow toward cybersecurity responsibilities, and contribute to a collaborative, organized team.

I am a responsible and proactive cybersecurity student with remote experience in patient scheduling and customer service, skilled at delivering excellent virtual support and maintaining confidentiality. I consistently find effective solutions, pay strong attention to detail, and help teams stay organized while optimizing workflows.

In prior roles I managed patient scheduling to improve provider availability and followed up on missed appointments, and handled high-volume inbound customer calls resolving issues empathetically and efficiently. I bring a hardworking attitude, collaborative mindset, and a commitment to accuracy and positive user experiences.

Experience

Work history, roles, and key accomplishments

Patient Scheduler

Hello Team

Jan 2024 - Jan 2025 (1 year)

Managed and coordinated patient scheduling to optimize provider availability and patient satisfaction; followed up on missed appointments and maintained accurate, confidential insurance and prescription records.

Patient Scheduling Insurance Verification Medical Records Confidentiality Customer Service Remote Work

Customer Service Representative

Teleperformance

Jan 2022 - Jan 2024 (2 years)

Handled high-volume inbound calls to resolve customer inquiries and complaints efficiently, collaborated with departments on complex cases, and maintained strong customer satisfaction.

Customer Support CRM Communication Cross Functional Collaboration Remote Support