Open to opportunities

Pipeloluwa Fadehan

@pipeloluwafadehan

Customer-focused Medical Virtual Assistant and Patient Coordinator with nearly 3 years remote experience improving patient access and follow-up.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote role where I can support patients with fast, professional communication, accurate CRM documentation, and organized appointment scheduling—while owning follow-up workflows that improve attendance, retention, and day-to-day operations.

I’m a customer-focused Medical Virtual Assistant and Patient Coordinator with nearly 3 years of remote experience supporting patients through high-volume phone, email, and SMS communication. I schedule consultations and appointments, coordinate calendars, and maintain accurate patient records and communication history in CRM systems. I’m known for professionalism, confidentiality, and attention to detail in fast-paced environments.

I’ve supported US-based clients by resolving inquiries, executing patient follow-up sequences, and maintaining efficient operational workflows. In previous roles, I handled inbound/outbound calls, updated CRM documentation, and achieved a 95% first-response compliance rate while re-engaging inactive customers through proactive outreach.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Rooftop

Jan 2025 - Present (1 year 6 months)

Managed high-volume inbound and outbound patient communications via phone, email, and SMS, scheduling consultations and appointments with calendar coordination. Maintained patient records and communication history in CRM systems and executed structured patient follow-ups.

Patient Communication Appointment Scheduling Calendar Management CRM Management Phone Support Email Management SMS Support Documentation Customer Service Remote Collaboration Data Entry

Virtual Patient Support Specialist

Call Experts

Jan 2025 - Sep 2025 (8 months)

Handled high-volume inbound and outbound calls to assist customers with scheduling, inquiries, and service information while qualifying needs. Updated CRM records, documented call outcomes, conducted proactive outreach to re-engage inactive customers, and maintained a 95% first-response compliance rate.

Phone Support Appointment Scheduling Customer Service CRM Management Documentation Customer Retention

Scheduling Coordinator

Golden Gate Ventures

Jan 2024 - Dec 2024 (11 months)

Conducted outbound calls to qualify prospective clients and schedule consultations, guiding customers through the appointment booking process. Managed CRM records, tracked follow-up activities, maintained accurate documentation, and built customer relationships through active listening and empathy.