Open to opportunities

Chidinma Andrew

@chidinmaandrew

I’m a certified Medical Virtual Assistant delivering HIPAA-compliant scheduling, EHR documentation, and insurance verification.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote medical administrative role where I can handle patient scheduling, HIPAA-compliant documentation, and insurance verification while supporting a responsive healthcare team with accurate, organized follow-through.

I’m a certified Medical Virtual Assistant with hands-on customer service and healthcare administration experience. I support patients and teams by managing patient scheduling, confirmations, cancellations, follow-ups, and HIPAA-compliant communication and documentation.

I bring strong EHR/EMR proficiency, including NextHealth and Mango EHR, and I handle insurance verification and prior authorization simulations. I’m also highly organized with calendar management, medical documentation, and CRM record accuracy, and I’ve demonstrated competency by scoring 100% on a Medical Virtual Assistant certification assessment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Black Diamond

Mar 2025 - Apr 2026 (1 year 1 month)

Managed 80–100 inbound and outbound customer interactions daily while maintaining high customer satisfaction. Scheduled reservations, maintained accurate CRM records, resolved inquiries via phone and email, and documented interactions with confidentiality.

Customer Service Phone Support Email Support Scheduling Issue Resolution

Medical Virtual Assistant Training

MedBridge Academy

Jun 2026 - Present (2 months)

Scheduled patient appointments, confirmations, cancellations, and follow-ups while maintaining EHR documentation. Completed insurance verification and prior authorization simulations using NextHealth and Mango EHR with HIPAA-compliant communication standards.

Patient Scheduling Insurance Verification Prior Authorizations Medical Documentation Mango EHR